Privacy Policy

Legal Information

In addition to reviewing this Privacy Policy, please read our Terms & Conditions on our website. Your use of our Website constitutes agreement to our Terms and Conditions.

Ezeeflights takes the privacy of its customers' data very seriously. Please read this Privacy Policy in full to understand how we will treat your personal data after it has been collected by us through this Website as well as transactional information submitted for transactional purposes for booking reservations.

In the unlikely event of this Privacy Policy changing, this link on our website will be updated. However, we assure you that we only use your data, as entered by you on this Website, for legitimate business reasons and as specified in this Privacy Policy.

Data Protection Legislation (ECTA & POPI laws)

Our Privacy Policy is in accordance with applicable South African data protection legislation. Continued access and use of by you will constitute your acceptance of any changes or revisions to the Privacy Policy.

Information that We Collect

Ezeeflights generally collects personally identifying information with your specific knowledge and consent. We can collect data on submission for air tickets to be issued or payment details or package bookings.

We also track data and we measure such data to study which pages you read the most via the use of cookies.

In any of the above cases the data we collect could be personal data (such as your e-mail address, name or phone number). Optional information such as your age, location or gender may also be requested.

When you make a booking via our Website or give us any personal data as indicated above, we may need to collect information about you to complete and/or process a specific transaction (such as a flight booking with a specific airline), fulfil your order and provide you with the services you expect then, and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details.

We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.

Information We Collect From You

We will collect and process the following data about you:

(a) Information you give us. This is information about you that you give us by filling in forms on our site (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register with us. The information you give us may include your name, address, e-mail address and phone number.

(b) Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

Use of this site or communicating with us constitutes your agreement to the terms of this policy. If the terms of this policy are not acceptable to you, do not provide any personally identifiable information to us.

(i) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

(ii) information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call us.

(c) Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.


Our website like most public websites uses cookies. A cookie is a piece of text stored on a user's computer by their web browser. Below we describe two types of cookies:

Session cookies: These are used to maintain something called session state and only last for the duration of users using the Website. A session cookie expires when a user closes his/her browser, or if a user has not visited the server for a certain period of time i.e. if you consider your journey through the site to be a conversation with us, this cookie reminds the site where we were in that conversation (for instance if at some point in the conversation you asked us to add a hotel to your basket, next time you click on the basket it will still be there). These are required for the site to function effectively but are not used in any way to identify you personally.

Permanent cookies: These cookies outlast user sessions and store a unique number on your hard drive in order to identify you as an individual user. No personal data is stored in these cookies. You can view these by looking in the cookies directory of your browser installation. We use these cookies to identify you between website visits. These permanent cookies are not required for the site to work but may enhance your browsing experience. Although you cannot block session; cookies as they are required for our site to function correctly, your internet browser can be configured to reject permanent cookies and is dependent on the type of internet browser you use. Please refer to the relevant internet browser manufacturer's website where you should be able to view the steps in rejecting these cookies if you wish to do so.

IP Address

Your Internet Protocol (IP) address is usually associated with the place from where you access the internet, like your Internet Service Provider, your company or your university. We may use your IP address to help diagnose problems with our server, gather broad demographic information, and administer our Website.


By disclosing your personal information to us using this Website or over the telephone, or via Email or via Fax, you consent to the collection, storage and processing of your personal information by Ezee Flights in the manner set out in this Privacy Policy. Some information and e-mails are sent to us, via direct email or in response to our communication channels (e.g. social media pages) or our Website, in this event, no e-mail addresses or contact details will be displayed.

Disclosure Of Your Information

You agree that we have the right to share your personal information with:

(a) Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

(b) Selected third parties including:

(i) Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them;

(ii) Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;

(iii) Analytics and search engine providers that assist us in the improvement and optimization of our site.

We will disclose your personal information to third parties:

(a) In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

(b) If Ampersand Travel Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

(c) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Ampersand Travel Ltd , our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Where We Store Your Personal Data

All information you provide to us is stored on our secure servers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Third Party Website Links

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes To Our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Opt-Out Policy

You have the option to opt-out of receiving further information from us.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to