Terms of Use

Legal Information

Please Read the Contract Carefully Before Proceeding with your bookings:

Your Contract

These booking terms and conditions govern all bookings that you make with EzeeFlights Please read them carefully as they set out our respective rights and obligations. You enter into a contract with us and become our client as soon as you finalize your bookings with us.

In these booking conditions references to "we" and "us" indicate EzeeFlights (the Company) and references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

Booking Travel Arrangements

All the deals and services are subject to availability. Fares are not guaranteed until they are ticketed. When you make a booking, you confirm that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party. It is your responsibility to ensure that any information which you give us is accurate and that information which is given to you by us or any of our suppliers is passed on to all members of your party.

No contract will come into existence until we accept your booking and we receive your deposit or full payment in cleared funds and issue you with a confirmation invoice either on behalf of ourselves or the supplier in question.

Payment Terms

The person in whose name the booking is made becomes responsible to us for all payments in respect of the booking. If you are making a booking for more than one person, you are responsible for all payments due from each and every party member for whom you are making a booking.

If you are making a payment less than eight weeks prior to departure you must pay the total cost of your travel arrangements. If you do not pay as described above, your travel arrangements will be automatically cancelled. We do not send reminders. We are entitled to cancel your travel arrangements for non-payment as specified.

Should we have to cancel your travel arrangements because you have failed to pay, you will be liable to pay us cancellation charges. Should we have to cancel your travel arrangements because you have failed to pay, you will be liable to pay us cancellation charges.

Disclaimer: We try our best to give our customers the cheapest fares. But we reserve the right to change fares before ticket issuance in case of any variations in exchange rates or fare rise done by airlines, hotels, cruise, tour policies, schedules and any other service as the fares are subject to change.

These payment terms are liable to change as the fares are subject to change. Please ask your travel consultant as he/she will advise you at the time of booking.

Please note it is also your responsibility to ensure that:

a) When booking

• You are aware that cancellations or amended bookings may be subject to additional charges.

• You read our booking conditions.

• You visit our official website for up-to-date travel advice, fares and other offers.

• You have adequate travel insurance.

• You check all booking details and any paperwork (email or hard copy) carefully to ensure that all details are correct.

b) Before departure

• You have the necessary entry visas for all the countries you are visiting.

• You hold a valid 10 year passport, with at least 6 months validity still remaining from the date you depart from your final destination en-route back to your country of residence.

• You visit our official website for up-to-date travel advice, fares and other offers.

• You reconfirm your flights 72 hours prior to departure.

• You have received professional medical advice and any necessary vaccinations.

Booking Guidelines

In order for us to confirm your reservations with us, the required deposit per person or full payment must be paid for reservations within eight weeks of departure at the time of booking. If you do not pay as described above, your travel arrangements will be automatically cancelled. The balance of the reservations must be received by us in no less than 10 weeks prior to departure. The date will be confirmed on the invoice sent to you.

Unfortunately reminders will not be sent. In the case that the complete payments are not made in full and on time, we are entitled to assume that you wish to cancel your booking(s). We are entitled to cancel your travel arrangements for non-payment as specified. Should we have to cancel your travel arrangements because you have failed to pay, you will be liable to pay us cancellation charges. In order to avoid fraudulent use of cards we may undertake measures which would involve the card holder to confirm certain details with the bank about the transaction. Failing to do so may lead to cancellation of the reservation.

Credit/Debit Card Charges

Bookings where payments made by credit/debit card are liable for the following surcharges: 2.5% on Visa & Master Card. 3.5% on American Express and Diner`s Club. If you wish to avoid paying the surcharge, you may transfer/deposit funds into one of our bank account. Although this is advisable only if your departure date is more than 5 days away, please make sure you consult with our Travel consultant before/after making any bank transfer or cash deposit.


The deposits made by you guarantee only the seat & NOT any tax increase and fare increase. The deposits are non-Refundable. Your fare is guaranteed only once you make the full payment. Your seat is guaranteed only after your tickets are issued by our agency and we send you the confirmed e-tickets.

Amendments in Bookings

Should you wish to make any modifications to your confirmed booking, it is your responsibility to notify us in writing as soon as possible. Whilst we will try our very best to provide assistance to your request, we cannot guarantee we will be able to meet any such requests. Alterations cannot be made to passenger names and it is your obligations to book under the correct names as they appear in the relevant passport. Name changes will be treated as cancellations and will be subject to the cancellation charges set out below.

Please note that some travel arrangements cannot be changed after a reservation has been made and any alterations will incur a 100%cancellation charge. All fares are subject to change, sometimes without advance notice: it is therefore in your own interest to finalize payment as soon as possible, as fares can only be guaranteed if full payment has been received. Please enquire for more details with your consultant.

Cancellation By The Passenger

In the case where you or any member of your group would need to cancel your booking with us once it has been confirmed, the group leader must immediately advise us in writing. Your notice of cancellation will only take effect when it is received in writing by us. As we incur costs from the time we confirm your booking, the following cancellation charges will be payable. As this incurs administration costs, we will retain your deposit (deposits are non-refundable) and additional cancellation charges may apply.

Cancellation charges on airline tickets are dependent on the airline, the fare type and when cancellation takes place, varying from 25%to 100%; please check at the time of booking. It should be noted that the majority of discounted airline tickets carry a 100% cancellation charge. Refunds can take anything between 12-14 weeks. If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.

Travel Insurance

Kindly ensure you purchase an insurance policy that is suitable for your particular needs, and provides all the cover required as soon as possible and ideally at the time of booking so that you have protection in the event that you would need to cancel for any reason. We advise you to take a travel insurance policy from Ezee Flights. Our consultants have been trained by the Insurance companies to offer customized Travel Insurance, covering maximum risk in minimum cost. Please check with our sales consultants about most suitable Travel Insurance Policy as per your travel requirements.

Please read your policy details with care and take them with you on holiday.

Issuance of Tickets

All the tickets will be issued electronically (e-ticket) and sent through the medium of electronic mail (e-mail). E-ticket will be emailed to the passenger at his/her email ID mentioned in the form. In special cases where the client doesn`t have email ID, we will post the printed version of E-ticket to the client`s postal address. Insurance policy will always be posted to the customer`s postal address.

Reconfirmation of Flights / Check In

You are required to check in 3 hours prior to departure on long-haul and 2 hours prior to departure for short-haul flights. Reconfirmation of onward / return flights must be made with the airline at least 72 hours prior to departure.

Alteration In Flight Schedules

In extreme instances (such as outbreak of disease or war), we may have to suspend, cancel or alter a booking. In such instances, only the amount refunded to us by our suppliers (such as hotels and airlines) will be passed on to the client and we will endeavour to offer alternative travel arrangements to the best of our abilities, however this may incur further costs.

Clients agree to comply with the laws and regulations of all the countries visited on any trip, and comply with all reasonable instructions of the guide relating to the safety and organization of the trip.

In very rare occasions, we might have to make changes to the trips advertised as these are booked many months in advance and other details both before and after bookings have been confirmed and cancel confirm bookings. All prices, dates, times, routes and choice of airline are subject to alteration or cancellation should Ezee Flights find it necessary to effect any such alteration or cancellation. Whilst it is in our best interest to avoid changes and cancellations, we however, must reserve the right to do so. We can do this at any time and we will advise you of any changes that affect your booking before it is confirmed.

We will use our best endeavour to provide passengers with suitable alternatives. All arrangements for transportation are made by Ezee Flights upon the express understanding that it acts as booking agent only. Any claim for damage, injury, death, loss or delay in connections or inconvenience caused or suffered by any passenger or his property howsoever arising shall be made direct against the carrier or other responsible person, firm or company concerned.

The liability of Ezee Flights shall cease in any event if Ezee Flights has exercised due diligence in acting as booking agent. We are not bound by any statement or representation unless it is in writing and signed by a duly authorized official or their office staff, and save as aforesaid, no representative employee or agent of Ezee Flights is authorized to commit them to any liability or make any representation on their behalf whatsoever.

Refunds will not be paid in the event of cancellations or changes made by us caused by circumstances amounting to Force Majeure including amongst others: war, threat of war, riots, civil strife, terrorism, industrial disputes and strikes, natural and other disasters, fire, technical problems with transport adverse weather conditions, closure or congestion of airports and other events beyond our control. After E-tickets have been issued, in case the Airline cancels the flight for any unforeseen reasons, it`s the Airline`s responsibility to offer an alternate schedule to the effected customers. We will inform the customers about all possible alternate schedules offered by the Airline. In case customer doesn’t wish to accept the alternate schedule(s), we will apply for refund from the Airline. In case of Refund, we will only refund the amount that it receives from the Airline, which also means that we reserve the right to not refund the commission/mark-up which was a part of the selling price and which covers all the direct/indirect expenses incurred by World Star Travel for issuing your E-tickets.

Force Majeure

Except where already mentioned in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”. In these booking conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Flights Timing and Scheduled Carriers

The flight details shown in your itinerary quotation are for guidance only and are subject to change. Flight times may be subject to change and the latest available times will appear on your final itinerary. The schedule shown on all e-tickets are local times and check in for both outward and return flights is at least 3 hours prior to the departure times on the travel documents. It is possible that flight times may be changed even after e-tickets have been dispatched - we will contact you as soon as possible if this occurs.

Air travel is subject to operational decisions of carriers and airports at the insistence of National Aviation Authorities which may result in delays and diversions. Please note that minor carriers sometimes change the departure time of short-haul or domestic flights at short notice, and in some instances, schedules shown in the computers of intercontinental carriers differ from those actually flown by smaller local carriers. We advise you that it is your responsibility to be meticulous in locally reconfirming directly with the carrier operating the flight. We accept no liability for the consequences of flights missed owing to the passenger's failure or flight cancellations, delays or diversions outside the company`s or the carrier`s control to reconfirm.

If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation or any other payment from the airlines.

Most airlines reserve the right to alter their schedule, destination airport and/or type of aircraft. Such changes will not entitle you to compensation nor to cancel or change your travel arrangements without paying additional charges. Please also note carriers have conditions of carriage which will apply to you and which limit or exclude liability.


In the unlikely event that you experience any problems with your flight or stay and have any reason to make a complaint, kindly informs our local agent and the supplier of the service(s) immediately. All verbal notification must be put in writing and must be passed on to our local agent as soon as possible. We will try our very best to resolve the issues for you. However, if you remain dissatisfied, kindly write to us within 28 days of your return to the United Kingdom, providing your booking reference and full details of your complaint.

Please bear in mind that only the group leader is required to write to us. Should you fail to follow this simple complaints procedure, your right to claim compensation you may be entitled to may be affected or even lost.


We expect all clients to have considerations for other people. If, in our responsible opinion, or in the opinion of any other person in the authority, you behave in such a way as to cause or be likely to cause danger, distress or upset to any third party or damage to property, we are entitled (without prior notice) to terminate the holiday of the person(s) concerned. As such, the person(s) affected or concerned will be required to leave the accommodation or other service. We will thereby have no further responsibility towards such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs involved as a result of this termination.

Upon booking with us, you agree to accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner, manager or any other supplier. Should the actual cost of the loss or damage exceed the amount paid where estimated, you must pay the difference upon knowing. If the actual cost is less than the amount paid, the difference will thereby be refunded to you. You also agree to be responsible for meeting any claims made against us and all costs incurred by us (including yours, and the other party’s legal costs) as a result of your actions. Kindly ensure that you have appropriate travel insurance to protect yourself should this situation arise.

Travel Documentation & Health Certificates

We regret to inform that we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. You must ensure that all your travel documents, full passports, visas, vaccination certificates and currency are in order and valid for travel. All costs incurred in obtaining such documentation must be bear by you. It is your responsibility to carry all the required documents at the time of travelling in absence of which results in fines, surcharges or other financial penalty being imposed on Ezee Flights, you will be responsible for reimbursing us accordingly.

Special Requests

If you have any special request, you must advise us in writing at the time of booking. Although we will endeavor to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your booking confirmation/invoice or any other documentation is not a guarantee that the request will be met by the relevant supplier. All special requests are subject to availability. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as 'standard' bookings subject to the above provisions on special requests.

Prices and Website Accuracy

The information and prices shown on our website are subject to change and may have changed by the time you book your holiday with us. The fares mentioned on our website are subject to change without any notification. Whilst every effort is ensured to see that the accuracy of the website and prices at the time of printing, errors do occur however. You (group leader) must therefore ensure to check all details of your chosen holiday with us at the time of booking (this included the price of holidays). This website is our sole responsibility. It is not issued on behalf of, and does not commit any independent organization/carriers whose services are featured in it.